Tuesday, September 25, 2012

Happy Customer

I don't spend a whole lot of money. We have what we need and a little more but we do live on one salary with two kids and so sometimes I worry about money. I worry if the purchase I'm making is going to be my best value, if it is going to last (I hate buying cheap crap that I have to replace) and if we really need it. I also hope that when I do spend some money that companies will stand by their product. On a few occasions I have emailed companies to say that while I have loved their product, things haven't worked quite as well as I'd like.

My Lug bag. I got it from my mom for Christmas. It is big enough to hold all my stuff, a few basic things for the kids but not nearly as big as a diaper bag. I love all the little pockets. But one of the pockets blew it's bottom out. I really didn't stuff too many things in there.

In my letter to their customer service representative, I also mentioned that I envied the Lug bags my sister had before me and was so excited to finally have a few of my own! It had a one year warranty and so I took care of all of the things I needed to do on my end and within a week I had a new one at my door.

About this time last year I started thinking that we needed another humidifier so each of the kids could have one in the room they slept in. We had a Crane Cow  which was working great and so incredibly quiet. A great deal on the Penguin came through during the summer but I didn't grab it then and I was kicking myself that I hadn't. So I stalked it, hoping it would come down in price. We even went away on a little trip and I had my friend stalk it for me. Instead, she just bought us one because she claimed they killed our cheaper and noisier one that I had given them. I thought she was being ridiculous but I was very appreciative of her gift. Unfortunately, it had a strange rattle that happened at different times. I didn't do anything about it because I could prop it up in some way to stop the rattling. The biggest problem was that if that didn't hold and it started rattling in the middle of the night, Sweet One would wake up scared from the noise.

Last Monday night Sweet One was struggling with breathing due to a cold and so we pulled out the penguin. It started rattling like crazy immediately. I spent the next 20 minutes trying to get it to shut up. The next day I emailed and within 15 minutes of sending that email I was working with the representative on whether or not I could get a replacement without a receipt. Today my new Penguin arrived. I am beyond impressed with this service!

So if you'd like a Lug bag that is good shape except for a little blow out, I'll send you my old one!

Set up the humidifier. Sweet One was so excited to have a new penguin and she cried once I realized it made a huge noise as well along with a huge crack in the front. I guess we'll see. On another note, the cow seems to be not working well. Damn hard water, so hard on appliances.

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